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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
7302
Microsoft Windows 11

How do I scan to  shared network folder on hp 7301/7302  without smart hp application (immediately from the printer) ? Also how to scan double face automatically from the feeder?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ahmad_USA 

 

Welcome to the HP English Community --

 

I dislike bringing bad news -- it is generally unappreciated.  Smiling.

 

According to the documentation, this printer models series does not support SMTP Scan to Network folder nor does the printer support automatic 2-sided scan.

 

=========================================

 

There is no true work around for the first one -  The printer lacks the means to accomplish the Digital Scan to Network task from the printer control panel.

 

Somewhat unsatisfying but perhaps usable -

  • HP Smart app, run on your computer:  Create an HP Smart Shortcut, and save the content to your Cloud Storage.   This is particularly painful because there is no automatic sort for reordering 2-sided pages.  I will provide an example, if necessary.

OR

  • Map the network folder to your computer as shared - mapping must include full account login, password, and RW access to the networked destination - Scan the content using HP Scan / HP Universal Scan - Save to the destination.  This might work as long as the destination is shared and the mapped login credentials are embedded.

 

--------------------------------------------------------

 

The second (automatic 2-sided scan) is also missing - there are software options (HP Scan and / or HP Universal Scan)  that might help make the task tolerable.  Essentially, you scan the first side(s), reload the paper, scan second side(s).  The software automatically resorts the pages.

 

 

==================================

Printer - Full Feature Software

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features.
  • If your printer includes a separate "help" in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 

HP Easy Start Printer Setup Software – Offline Use Only 

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

Optional -- Supported by your printer

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 

HP Universal Scan - Full Feature Software and Driver 

 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan – Shortcut on Desktop named for the printer model
  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

 

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

 

-----------------------------------------------------------------

 

Example - HP Scan - Menu - Page Sides - and Destination

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

===================================

Message Content References

 

Datasheet - HP Smart Tank 7301 All-in-One 

 

 User Guide - HP Smart Tank series - 6000, 7000, 7300

 

Product Specifications for the HP Smart Tank 7302e All-in-One (28B71A)

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7302 All-in-One  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Ahmad_USA 

 

Welcome to the HP English Community --

 

I dislike bringing bad news -- it is generally unappreciated.  Smiling.

 

According to the documentation, this printer models series does not support SMTP Scan to Network folder nor does the printer support automatic 2-sided scan.

 

=========================================

 

There is no true work around for the first one -  The printer lacks the means to accomplish the Digital Scan to Network task from the printer control panel.

 

Somewhat unsatisfying but perhaps usable -

  • HP Smart app, run on your computer:  Create an HP Smart Shortcut, and save the content to your Cloud Storage.   This is particularly painful because there is no automatic sort for reordering 2-sided pages.  I will provide an example, if necessary.

OR

  • Map the network folder to your computer as shared - mapping must include full account login, password, and RW access to the networked destination - Scan the content using HP Scan / HP Universal Scan - Save to the destination.  This might work as long as the destination is shared and the mapped login credentials are embedded.

 

--------------------------------------------------------

 

The second (automatic 2-sided scan) is also missing - there are software options (HP Scan and / or HP Universal Scan)  that might help make the task tolerable.  Essentially, you scan the first side(s), reload the paper, scan second side(s).  The software automatically resorts the pages.

 

 

==================================

Printer - Full Feature Software

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features.
  • If your printer includes a separate "help" in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 

HP Easy Start Printer Setup Software – Offline Use Only 

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

Optional -- Supported by your printer

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 

HP Universal Scan - Full Feature Software and Driver 

 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan – Shortcut on Desktop named for the printer model
  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

 

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

 

-----------------------------------------------------------------

 

Example - HP Scan - Menu - Page Sides - and Destination

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

===================================

Message Content References

 

Datasheet - HP Smart Tank 7301 All-in-One 

 

 User Guide - HP Smart Tank series - 6000, 7000, 7300

 

Product Specifications for the HP Smart Tank 7302e All-in-One (28B71A)

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7302 All-in-One  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.