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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-19-2019 02:03 PM

HP Recommended
Product: PageWide 577dw
Operating System: Microsoft Windows 10 (64-bit)

I just unpacked and set up this printer. My scan to email capability is working fine. But I cannot find the area in the software that I use to input the scan to an email address book. 

 

With my previous HP, that was an option with my HP toolbox choice, located under the Windows Start menu. PageWide isn't showing me that option. And when I type in the printers IP address into the browser, it just times out.

 

Can someone help me PLEASE? Thank you very much!

1 REPLY 1

‎04-20-2019 08:01 PM

HP Recommended

You add addresses through the embedded web server.  type the IP address of the printer in your browser address bar and when the screen comes up, click on the email icon. You will get to the screen below.

577 address.jpg

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