How do I set up scanning from my HP Envy 5000 to my HP computer

[Betty-Ann]

How do I scan from my HP Envy 5000 printer to my HP computer

[Andr-1611]

Hello @Betty-Ann ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
   File name: Full_Webpack-44.11.2778-EN5000_Full_Webpack.exe (134.0 MB)
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

More informations:

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/how-to select "Scan"

User Guide 

Hope this helps! Keep me posted.
Andr-1611

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