• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy Photo 7855

HP support helped (I did what he told me to) get my two computers ON LINE.  It was a very involved(I think) process but it worked out well--- except that now I have the question mark on the screen all the time.  It tells me that Wi-Fi is OFF .  Thanks for the help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

 

This resource will show you how to turn the wifi direct on (@time 1:23)

 

Using Wifi Direct to print

 

Another useful resource:

How to change the Wifi Direct Password

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Forums.

 

This resource will show you how to turn the wifi direct on (@time 1:23)

 

Using Wifi Direct to print

 

Another useful resource:

How to change the Wifi Direct Password

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Thank you for the info for me to get the wi-fi direct turned ON.  However, the question mark (?) is still there to the left of the screen.  Now, how do I get rid of that?

HP Recommended
Hi,

The ? is for help or info. Tap on it and you'll see.

Hence, it'll always be there.

Thanks.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

greenturtle:  Thank you.  Of course, you are correct.  I should have known that since this printer is not "brand new".   Maybe I'm paranoid now - I have had a lot of trouble with this printer- it is a replacement unit for one with the essentially the same problems.  Your tech service guys, of course, were able to fix it each time ( once it took over five hours) but I see it happening again.  But that is another story and right now, since the question mark problem is not a problem,  I am extremely happy with anotherr HP product.

     Thanks again to all who offered help.  Ed

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.