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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2021 11:56 PM

HP Recommended
Product: HP Envy 5660
Operating System: Other

I'm trying to scan from the touch screen on my printer to the computer.  I keep getting a message that there is no computer found, yet I am able to print from the computer.  The message says to enable "scan to computer.  Operating system is macOS Big Sur.  Thanks!

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1 person had the same question
3 REPLIES 3

‎03-04-2021 09:25 AM - edited ‎03-05-2021 05:02 AM

HP Recommended

Hi @JeffPFD,

 

I'd like to help!

 

Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

Follow the steps to enable scan to computer-

  1. Open the HP Printer Utility- you look for the same in the application menu.
  2. Select Manage Scan to Computer.
  3. Click Enable.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎03-07-2021 08:34 PM

HP Recommended

Hi Jay_G24,

I tried what you recommended, but still to no avail.   But I am able to scan from the computer, and it seemed to work well.  I am going to stop my, what has seemed like, endless searching for a solution.  The feature worked on my HP laptop, but I recently switch to a Mac after my HD crashed, and thus the problem started.  I really appreciate you trying to help me get to the bottom of this!   Have a good day.

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‎03-08-2021 11:48 AM

HP Recommended

Hi @JeffPFD,

Scanning to a computer from the printer front panel requires the HP Essential Software to be installed on your Mac.

 

Please follow the steps on screen to install both HP Essential Software and HP Easy Start for your printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Once completing the installation, go to Applications > HP and open the HP Utility application, from there you may enable Scan to Computer and then you should be able to scan from the printer front panel.

 

Regards,

Shlomi



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