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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-18-2017 09:01 AM - edited ‎02-18-2017 01:36 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (64-bit)

Every time I try with the ADF, it only scans from the flat bed glass resulting in a blank page.

26 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2017 06:01 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Are you trying to scan from the printer to the computer?

 

If you are, please watch these video on how to use "Scan to computer properly":

 

How to use "Scan to Computer" feature properly

 

For more scanning tips, click here.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-18-2017 06:01 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Are you trying to scan from the printer to the computer?

 

If you are, please watch these video on how to use "Scan to computer properly":

 

How to use "Scan to Computer" feature properly

 

For more scanning tips, click here.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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