How do i reset password on email account used with Scan to Email function?

[JZhangRollins]

I recently changed the password to access email account linked to the Scan to Email function; how do i update password in my OfficeJet 9018 All-in-One printer/scanner?

[Dragon-Fur]

@JZhangRollins 

Welcome to the HP English Community --

In this set:

HP OfficeJet Printers

• HP OfficeJet Pro 9018 All-in-One Printer
• HP OfficeJet Pro 9018e All-in-One Printer

Digital Sending Standard Features

Scan-to E-mail; Scan to network folder; scan to SharePoint; Scan to thumb drive

If you are asking about the EWS Scan to Email SMTP Profile, the following is relevant.

NOTE to those reading:

The OfficeJet Pro 9018 / 9018e printers support the original EWS format.

Select new OfficeJet Pro and other printers support an alternate EWS format.

If you have one of these printers, start a new question for help with that printer.

Start...

Be Aware --

Most email providers no longer support "Less Secure Apps" --

The new standard requires that 2FA / 2-Step Verification be enabled on the (sender's) Email account security AND that an App Password is created and used in place of the regular password.

Details...

===========================================

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

OR (Alternate Format EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

“Less Secure Apps” is disabled.

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification / 2FA (2 Factor Authorization) AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification / 2FA security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Video – EWS format for select new OfficeJet Pro printers, including 9135e

How to set up ‘Scan to Email’ on HP Color LaserJet Pro & HP OfficeJet Pro printers

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification / 2FA

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

=== --- === --- === --- === --- ===

What about the Port?

  What’s the Difference Between Ports 465 and 587?

=== --- === --- === --- === --- === --- === --- === --- === --- ===

Example - Standard EWS - Scan to Email - SMTP Profile

EWS_9025_Scan-to-Email_Setup_6

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 9018 All-in-One Printer
• HP OfficeJet Pro 9018e All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"