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Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Welcome to the HP Community --
What you do depends on several factors:
- Printer Model within the series
- Operating System / version
- Supported paper, sizes, and types --
- Available application / scan software for your device (computer, tablet, phone) and its OS / version
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Printer - Specifications
Reference
Category Product Specifications > Topic Product Information
Sample --
Product Specifications for the HP ENVY Inspire 7958e All-in-One Printer (327A7A)
Section Scan
Scanner advanced features | Supported using HP Smart App |
Scan technology | Contact Image Sensor (CIS) |
Scan speed (normal) | Up to 8 ppm (200 ppi, b&w), up to 3.5 ppm (200 ppi, color) |
Scan resolution, hardware | Up to 1200 x 1200 dpi |
Levels of grayscale | 256 |
Bit depth | 24-bit |
Scanning options (ADF) | Single-Sided |
Maximum flatbed scan size (metric) | 215.9 x 297 mm |
Maximum flatbed scan size (U.S. standard) | 8.5 x 11.7 in |
Maximum ADF scan size (metric) | 215.9 x 355.6 mm |
Maximum ADF scan size (U.S. standard) | 8.5 x 14 in |
Twain version | Version 2.1 |
============================================
Printer - Load Paper
If your model includes / supports and ADF, see the instructions in the user manual.
Be aware that loading photos into the ADF is not supported and will likely jam.
Any smaller paper can be equally difficult for the ADF to handle
User Guide -- Page 22
Note the comment about "some models only".
What?
There are more than a single model in this model series!
============================================
Printer - "How-to"
Next,
HP Document - How to Scan
HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support
============================================
Printer - Scan document
Apps / software impact job submission -
General Example - HP Smart - Windows - Scan Document
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
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