-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
Welcome to the HP Community --
What you do depends on several factors:
- Printer Model within the series
- Operating System / version
- Supported paper, sizes, and types --
- Available application / scan software for your device (computer, tablet, phone) and its OS / version
============================================
Printer - Specifications
Reference
Category Product Specifications > Topic Product Information
Sample --
Product Specifications for the HP ENVY Inspire 7958e All-in-One Printer (327A7A)
Section Scan
Scanner advanced features | Supported using HP Smart App |
Scan technology | Contact Image Sensor (CIS) |
Scan speed (normal) | Up to 8 ppm (200 ppi, b&w), up to 3.5 ppm (200 ppi, color) |
Scan resolution, hardware | Up to 1200 x 1200 dpi |
Levels of grayscale | 256 |
Bit depth | 24-bit |
Scanning options (ADF) | Single-Sided |
Maximum flatbed scan size (metric) | 215.9 x 297 mm |
Maximum flatbed scan size (U.S. standard) | 8.5 x 11.7 in |
Maximum ADF scan size (metric) | 215.9 x 355.6 mm |
Maximum ADF scan size (U.S. standard) | 8.5 x 14 in |
Twain version | Version 2.1 |
============================================
Printer - Load Paper
If your model includes / supports and ADF, see the instructions in the user manual.
Be aware that loading photos into the ADF is not supported and will likely jam.
Any smaller paper can be equally difficult for the ADF to handle
User Guide -- Page 22
Note the comment about "some models only".
What?
There are more than a single model in this model series!
============================================
Printer - "How-to"
Next,
HP Document - How to Scan
HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support
============================================
Printer - Scan document
Apps / software impact job submission -
General Example - HP Smart - Windows - Scan Document
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community