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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP Envy 7900e 

 

1 REPLY 1
HP Recommended

@TartanLassie 

 

Welcome to the HP Community --

 

What you do depends on several factors:

  • Printer Model within the series
  • Operating System / version
  • Supported paper, sizes, and types --
  • Available application / scan software for your device (computer, tablet, phone) and its OS / version

============================================

Printer - Specifications

 

Reference

Category Product Specifications > Topic Product Information

Sample --

Product Specifications for the HP ENVY Inspire 7958e All-in-One Printer (327A7A)

Section Scan

Scanner advanced features
Supported using HP Smart App
Scan technology
Contact Image Sensor (CIS)
Scan speed (normal)
Up to 8 ppm (200 ppi, b&w), up to 3.5 ppm (200 ppi, color)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Scanning options (ADF)
Single-Sided
Maximum flatbed scan size (metric)
215.9 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.7 in
Maximum ADF scan size (metric)
215.9 x 355.6 mm
Maximum ADF scan size (U.S. standard)
8.5 x 14 in
Twain version
Version 2.1

 

============================================

Printer - Load Paper

 

If your model includes / supports and ADF, see the instructions in the user manual.

 

Be aware that loading photos into the ADF is not supported and will likely jam.

Any smaller paper can be equally difficult for the ADF to handle

 

User Guide -- Page 22

Note the comment about "some models only".

What?

There are more than a single model in this model series!

 

============================================

Printer - "How-to"

 

Next,

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

============================================

Printer - Scan document

 

Apps / software impact job submission -

 

General Example - HP Smart - Windows - Scan Document

HP_Smart_Win_Scan_Document_Save_5HP_Smart_Win_Scan_Document_Save_5

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Inspire 7900e series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.