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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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If the ADF top won't open - and it can be stubborn, requiring a bit of firm but gentle pressure,
Then
I would guess you need to switch OFF the printer,
Wait a few seconds for the printer to completely shut off,
Unplug the printer.
For example, shut off and unplugging the device is necessary to open the top of an OfficeJet Pro 9025 - Admittedly a completely different printer -- the logic used to determine "how things open" might be the same for your model.
The document from your printer's Troubleshooting category:
An 'Out of Paper' error displays, printer does not pick paper
A better, more thorough document that includes additional details on how to check / open / clean various parts of similar printers:
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8710 All-in-One Printer series
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