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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-13-2021 02:42 PM

HP Recommended
Product: offiecejetpro 8710

My scanner jammed the paper, but I cannot open scanner cover.  How does one open it to find the paper?

Category:
1 person had the same question
1 REPLY 1

‎07-14-2021 02:15 PM

HP Recommended

@Billy18 

 

If the ADF top won't open - and it can be stubborn, requiring a bit of firm but gentle pressure,

Then

I would guess you need to switch OFF the printer,

Wait a few seconds for the printer to completely shut off,

Unplug the printer.

 

For example, shut off and unplugging the device is necessary to open the top of an OfficeJet Pro 9025 - Admittedly a completely different printer -- the logic used to determine "how things open" might be the same for your model.

 

 

The document from your printer's Troubleshooting category:

 An 'Out of Paper' error displays, printer does not pick paper

 

A better, more thorough document that includes additional details on how to check / open / clean various parts of similar printers:

HP ENVY 7640, OfficeJet 5740, 8040 Printers - 'Out of Paper' Displays and Printer Does Not Pick Pape...

 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 

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Dragon-Fur

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