• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-12-2022 09:04 PM

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The scanner hasn't ever been properly aligned and I can't seem to find anything about how to do it

3 REPLIES 3

‎03-16-2022 03:14 PM

HP Recommended

Hi @ScottCoyleSr,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Alignment is usually performed for the ink cartridges and not for the scanner.

 

Could you brief me on the scanner issue you are facing?

 

Let me know!

Was this reply helpful? Yes No

‎03-16-2022 04:07 PM

HP Recommended

It refuses to scan a standard page ( 8x11 ) fully, it's off set by about an 1/2" or more. That portion is cut off and anything I scam smaller than a standard sheet of paper I have to move it away from the top left corner or the left side entirely. This is when placing it on the scanner glass itself, as even the multiple document scanner portion doesn't scan the left side either and comes out distorted.

 

Ok it cuts off the right and that's with using the scanner glass itself, checking after to make sure I didn't close it too quickly and move the paper. This is a screenshot of a scan I did a few days ago. 

 

Screenshot_20220316-170559_Drive.jpg

 

Was this reply helpful? Yes No

‎03-16-2022 05:27 PM

HP Recommended

Does this happen even when you make copies?

Does the scanner bar light move all the way to the end of the glass? Could check by keeping the scanner lid up?

 

Let me know!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.