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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-04-2022 06:20 PM

HP Recommended

I have had no problem with the scanning feature on my HP all-in-one.  I had been using it to print and scan all day, right up until 3:00 pm when it started have problems.  Anything I scanned would have a single vertical line on the page (from top to bottom) on the right side of the paper.  This did not happen when I printed directly from my computer, so this is definitely a scanning issue.  When I used the support chat, it was suggested that I try to clean the glass scan screen.  However, on the HP DeskJet 3752 does not have a scanning bed.  It only has a scan feed, so I do not know how to clean the glass screen.

 

I  hope someone can either tell me how to clean the glass or suggest what the cause of the vertical line is.

 

Thank you

 

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