How do you get the scanner to work on an OfficeJet Pro 8025e

[djh0815]

I cannot get my scanner to work on my HP Office Jet Pro 8025e.  I have used the virtual assistant to no avail and they are telling me my warranty ran out last year.  Can someone tell me a simple way to get the scanner working?  Thank you

[Raj_05]

Hi @djh0815,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To get your HP OfficeJet Pro 8025e scanner working, follow these steps.

Check Connections:

• Ensure the printer is properly connected to your computer via USB or Wi-Fi.

Restart Devices:

• Restart both your printer and computer.

Update or Install Drivers:

• Visit the HP Support website and download the latest drivers and software for the HP OfficeJet Pro 8025e.

Use HP Smart App:

• Open the HP Smart app on your computer or phone.
• Select the scanner option and follow the on-screen instructions.

Windows Scan App (Windows users):

• Open the Windows Scan app from the Start menu and try scanning.

Mac Image Capture (Mac users):

• Open Image Capture from Applications and select your printer from the list to scan.

Troubleshoot Scanner:

• In the HP Smart app, go to "Printer Settings" > "Tools" > "Printer Reports" > "Run Fax/Scanner Diagnostic" to check for issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support