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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-10-2020 05:55 AM

HP Recommended
Product: HP ENVY 7855
Operating System: Microsoft Windows 10 (64-bit)

HP Smart does not have setting, nor does the printer interface

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2020 07:38 AM - edited ‎06-10-2020 09:02 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/907315...

 

Download from Software -Utility "HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories" and install.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Watch this on how to scan 2 sided document using the HP FULL featured software.

https://www.youtube.com/watch?v=gTzpBommcuw

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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1 REPLY 1

‎06-10-2020 07:38 AM - edited ‎06-10-2020 09:02 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/907315...

 

Download from Software -Utility "HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories" and install.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Watch this on how to scan 2 sided document using the HP FULL featured software.

https://www.youtube.com/watch?v=gTzpBommcuw

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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