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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

HP Deskjet Plus 4152

Document loaded into feeder

Device connected to desktop computer

There is no icon or button for scanning

How do I start the scanner?

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.  You would need to use the app or software to scan as there is no scan button on the printer itself.

 

You can use HP Smart app on your computer.  You can download from Microsoft Store if it's not on the Computer.

Just do a search for HP Smart, download and install the app.

 

Thereafter, start the app and you can Add a new printer.

This example (of another printer) shows you how.

 

This example shows you how to scan using HP Smart on a Win 10 PC.

 

Hope that helps!

 

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP Recommended

The app on My phone states that i haveno scanner "this feature is unavailable with this printer, buti have a scanner.  I can physically access my scanner.

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please add the printer to the Smart app.

These examples will show you how.

https://www.youtube.com/watch?v=JDbEnLKLCqM

https://www.youtube.com/watch?v=kRzEcKkwQlc

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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