• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-28-2017 04:26 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Using HP Smart, the scan feature shows a blank A4 page, and although I can scan the document under the lid and send it to computer, the preview function bottom left is greyed out.  I would always like to see a preview first and wonder if there is a way to fix this?  Also am I correct in thinking the HP Smart app does not copy and print a document placed under the lid?  

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2017 04:49 AM

HP Recommended

Hi,

HP Smart only provide a scan preeview while scanning from the Glass, not from the top feeder.

Either change the mode from Document to Photo or press the Settings button and change the source to Glass.

 

I believe this information fully clarifies both of your questions ;).

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎07-28-2017 04:49 AM

HP Recommended

Hi,

HP Smart only provide a scan preeview while scanning from the Glass, not from the top feeder.

Either change the mode from Document to Photo or press the Settings button and change the source to Glass.

 

I believe this information fully clarifies both of your questions ;).

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-28-2017 06:40 AM

HP Recommended

Many thanks and I now see how to scan with preview.  Not sure I follow on copying and printout of a document on the glass though from HP Smart.  Could you step by step this for me?

Was this reply helpful? Yes No

‎07-28-2017 10:39 AM

HP Recommended

copying and printout of a document on the glass - do you refer to using the copy feature and only get a printed copy of a document placed on the glass?

 

HP Smart provide computer related tasks such as printing or sanning, Copy must be done from the printer front panel itself, not from the computer..

 

Hope I fully understood your intention, otherwise please let me know.

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-28-2017 11:56 AM

HP Recommended

Yes, I place a document face down on the glass and want a copy of it printed out.  I could just press the Copy touch button  on the printer itself of course, but on the HP Smart computer program I see no way of doing this as it wants to copy only from the computer, ie it offers print scan, print photo or document only from computer and not from the glass .   I just wondered why Copy was not offered as an option in HP Smart remote.

Was this reply helpful? Yes No

‎07-28-2017 02:11 PM

HP Recommended

Hi,

As mentioned, HP Smart provide computer related tasks only.

 

Copy is a stand-alone feature of the printer, not related to the computer..

You can launch such a task from the printer screen only, not from any HP Software such as HP Smart or the HP Full Feature Software..

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-29-2017 03:10 AM

HP Recommended

Many thanks for your patient help and I understand how to use HP Smart fully now.  

Was this reply helpful? Yes No

‎07-29-2017 08:32 AM

HP Recommended

You're much welcome @jomarie27!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-20-2019 09:40 AM - edited ‎05-20-2019 09:43 AM

HP Recommended

Yes that answesrs the question;  however, HP really dropped the ball by removing this feature from the document feeder.  Who wants to seat around scanning multiple pages from a glass?  The way it used to work in hp scan was much smarter _ unfortunately, it is not 

Workimg well with wireless devices.  What gives?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.