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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-21-2017 11:09 AM

HP Recommended
Product: HP Envy 7640

How do I scan legal document on the HP Envy 7640 in the automatic feeder tray?  It will scan but cut it off at letter size.

Thanks,

Lden5

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7 people had the same question
3 REPLIES 3

‎08-21-2017 07:51 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Under the scan software settings, can you ensure that the following is selected:

 

1. Item Type  = Document

 

2. Page Size = Legal

 

3. Source = Document Feeder if loaded.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎01-24-2018 12:44 PM

HP Recommended

Thanks!  I had the same issue and your solution worked.

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‎01-24-2018 07:29 PM

HP Recommended

Hi @RBartlett

 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
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