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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-19-2021 11:04 AM

HP Recommended
Product: HP Office Jet 6978
Operating System: Microsoft Windows 10 (64-bit)

Unable to Scan a document as a Searchable PDF using HP Office Jet 6978 Scanner.

Worked great with Windows 7, but is not available with Windows 10 Professional.

Category:
2 people had the same question
3 REPLIES 3

‎05-19-2021 01:28 PM

HP Recommended

Hello @The_Camera_Man,
Welcome to the HP Support Community!

 

Before you install this software package "HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories ", read this information here first: How do I save a scan as an editable text file? (How to scan with an HP printer > Frequently asked questions (FAQs).

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

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‎05-27-2021 10:11 AM

HP Recommended

Suggested update did not work for me.  Still only able to save as basic PDF.

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‎05-27-2021 02:27 PM

HP Recommended

Did you read this information?

Optical Character Recognition (OCR) software converts the letters in a scan original to an editable text file. Install the HP printer software package for Windows and Mac to use the feature, if available.

  1. ...

  2. After completing the printer setup, open the scanning software to check if OCR scanning is supported.

    • Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan. Look for a Save as Editable Text (OCR) shortcut.

    • ...

  3. If these options are not available, your printer did not ship with OCR software. Contact a third-party OCR software vendor such as OmniPage, FineReader, or Readiris to see if your printer is compatible.

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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