Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-24-2016 04:51 AM

HP Recommended
Product: Deskjet 2510
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, i can't scan on my printer connected to the Router's USB but I can print without a problem. Whenever I open the printer' sotware(HP Deskjet 2510 series), I will be redirected to install the printer's driver and software(which is already installed). I've tried to use the HP Print and Scan Doctor but it didn't help. It just says that I need to install the drivers and softwares for this which again is already installed.

 

Here is a map on how I am printing to my printer:

Laptop ->(WiFi)-> Router ->(USB)->Printer

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2016 05:13 AM

HP Recommended

Hi,

Your printer is not a Network printer, it is a USB only printer.

 

By connecting the printer to a Print Server (a USB port of a router), a such only offer printing sharing through the network, a scan connection is way more complex and requires a direct connection of the PC, only network enabled devices (A wireless enabled printer or a printer with an ethernet port) allow scanning from multiple computers.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-24-2016 05:13 AM

HP Recommended

Hi,

Your printer is not a Network printer, it is a USB only printer.

 

By connecting the printer to a Print Server (a USB port of a router), a such only offer printing sharing through the network, a scan connection is way more complex and requires a direct connection of the PC, only network enabled devices (A wireless enabled printer or a printer with an ethernet port) allow scanning from multiple computers.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-24-2016 05:40 AM

HP Recommended

Well, that's sad. Are there no other way on how to do this? Its not just too efficient to plug in the Printer's USB everytime I scan. But anyways, thanks for that information!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.