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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2019 10:50 AM - edited ‎05-05-2019 10:53 AM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

How do you scan from the document feeder on top of the HP OfficeJet 3830? It beeps when I insert the document, but it will only scan from the glass one page at a time regardless of what output option I pick. Please help if you scan as I need to scan multi-page documents often.

35 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2019 07:56 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL featured software?  If you're not, we'd recommend that you download and install the HP FULL featured software.

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once it's installed, start the HP Printer Assistant and select "Scan", under "Source", ensure that it's "USe Document feeder if loaded", then scan.

 

These resources (Examples)  will be usefull:

 

Scanning Multiple pages using the ADF and Scan Glass

Scanning multiple photos

 

For more scanning tips, click here.

 

Hope that helps!

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎05-05-2019 07:56 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL featured software?  If you're not, we'd recommend that you download and install the HP FULL featured software.

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once it's installed, start the HP Printer Assistant and select "Scan", under "Source", ensure that it's "USe Document feeder if loaded", then scan.

 

These resources (Examples)  will be usefull:

 

Scanning Multiple pages using the ADF and Scan Glass

Scanning multiple photos

 

For more scanning tips, click here.

 

Hope that helps!

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-06-2019 07:12 AM

HP Recommended

Thank you, using the software is key. I tried that before, but didn't see the option to choose the source. 

Was this reply helpful? Yes No

‎05-06-2019 07:17 AM

HP Recommended

Hi @NYM ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-28-2019 11:07 AM

HP Recommended

This solution did not work for me... the "source" option is not there on printer assistant after downloading the "full" version!

1 person found this reply helpful
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