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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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How to Scan without accessing the HP Cloud Services - apparently CANT BE DONE!!!

HP Recommended
Envy 7855
macOS 10.15 Catalina

WOW - not sure how to start this post - i have the EXACT SAME QUESTION that is in numerous other posts but the admin has locked them because of the amount of time that someone has responded/posted - one was in the last week with still no solution.




I have read "suggestions" from HP admins and moderators and then read dozens of post where it doesn't work and then a post with the same suggestion.


1.  When I go to the HP website for the "full" software it directs me to the app store - already done that.

2.  App always asks to sign into cloud services - this is what I DON'T WANT TO DO.

3.  I work often without internet in remote locations - I need to scan without internet - doesn't work.

4.  Has anyone come up with a solution - I will even entertain buying a different brand of printer as long as I can scan without any cloud services.

5.  Is anyone at HP listening - if your post doesn't work - have you actually tried your own solution - why would it work for you and not the numerous others that say that it doesn't.

6.  How can you create a printer that continuously prompts me to buy your products (ink services, etc.) but can't function as advertised.  I would buy more of your stuff if it worked.

7.  Is anyone really out there?


I have an imac (27 inch) running 11.2.1 (which isn't even an option in this forum) 

and a HP ENVY 7855 - oh and buy the way the website says there is a new firmware available for my printer - but it doesn't work either.


Scanning - one of the main simple functions of an all in one printer.  Please make it work WITHOUT CLOUD SERVICES


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @nashvillenative,


I'd like to help!


HP does have drivers for MAC os 11.2 yet.


Try the below suggestions-


Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

     Example of the Printers & Scanners window
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.

    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

    • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu
  4. Open a document or photo, click File, and then click Print.

Scan with Apple Image Capture

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.


    Do not load photos in the ADF.

  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.


    If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.


      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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