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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-08-2025 11:35 AM

HP Recommended

My printer can print documents but I don’t know how to access the app to scan. At one point it asked me to download the new HP app but it won’t open. How can I scan something? I have a Mac. 

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4 REPLIES 4

‎12-08-2025 01:24 PM

HP Recommended

Hello @AmyR322 , how are you ?

 

Please, try the procedires below:

 

Aplicativo HP Scan and Capture - Impressoras compatíveis | Suporte HP®

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎12-08-2025 02:52 PM

HP Recommended

I can get “image capture” but that makes each page a separate jpg and does not do the next step of making it clear (not fuzzy). 

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‎12-08-2025 04:15 PM

HP Recommended

My deskjet 8015 e prints but won’t scan. I downloaded the HP print and support app but it won’t open. What should I do? Thanks.

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‎12-10-2025 10:46 AM

HP Recommended

Hello @AmyR322 

 

Install at Hp Easy Start

 

HP OfficeJet 8015 All-in-One Printer Software and Driver Details

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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