• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8610
macOS 10.13 High Sierra

I was able to scan from my Mac by not having to use the printer itself, but I am not able to see that feature on my Mac. The Webscan is disabled, and I need help enabling it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Massi25S

 

Welcome to HP forums, I see that you want to enable the Webscan and scan from your Mac.

 

Follow the below steps:- 

You can scan documents and photos using Webscan in the EWS. No additional software or drivers are required.

  1. Load a document or photo on the scanner glass or in the automatic document feeder (ADF).

  2. On the EWS, click Scan in the top menu.

    A 'You cannot use this function because it has been disabled' message displays.

    Webscan error displays in the EWS

  3. Click Settings in the top menu, click Security, and then click Administrator Settings.

    A message displays that you are being redirected to a secure HTTPS-enabled page. Click OK or Redirect to HTTPS.

  4. If a 'Your connection is not private' message displays, click Advanced, and then click Proceed to [Printer IP address].

  5. In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click Apply, and then click OK.

  6. Return to the Scan menu, select the scan preferences, click Start Scan, and the follow the on-screen instructions.

    Example of the Webscan settings screen

  7. Save the scan.

You can refer this HP document for more assistance on scanning:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Massi25S

 

Welcome to HP forums, I see that you want to enable the Webscan and scan from your Mac.

 

Follow the below steps:- 

You can scan documents and photos using Webscan in the EWS. No additional software or drivers are required.

  1. Load a document or photo on the scanner glass or in the automatic document feeder (ADF).

  2. On the EWS, click Scan in the top menu.

    A 'You cannot use this function because it has been disabled' message displays.

    Webscan error displays in the EWS

  3. Click Settings in the top menu, click Security, and then click Administrator Settings.

    A message displays that you are being redirected to a secure HTTPS-enabled page. Click OK or Redirect to HTTPS.

  4. If a 'Your connection is not private' message displays, click Advanced, and then click Proceed to [Printer IP address].

  5. In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click Apply, and then click OK.

  6. Return to the Scan menu, select the scan preferences, click Start Scan, and the follow the on-screen instructions.

    Example of the Webscan settings screen

  7. Save the scan.

You can refer this HP document for more assistance on scanning:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.