How to enable Scan to Computer/ Hp Smart

[jjbautista]

Hello, 

I am having issues enabling my printer to use the "Scan to Computer" feature. I would like help or advice on how to enable this feature. I am using a Hp OfficeJet 8720 All-in-One Printer on MacOS Big Sur also using the Hp Smart Application.

Please allow me to jot down what I have tried to do already. I have Downloaded Hp Smart.  I have used the Hp Smart Application and have gone to > Printer Settings > Advanced Settings > Scan Tab > Scan to Computer. Where, here I am prompted with a message that says, "You cannot use this function because it has been disabled." I have looked throughout the application to look for an option that states that I can enable this. However, I cannot find any option. 

I have also looked online for similar scanning issues and it keeps telling me that I need to use the Hp Utility Application. However, I believe this application has been discontinued and replaced with Hp Smart since I cannot find a download link doesn't that refer me to the Hp website. 

I have also tried resetting the printer to factory settings and I am willing to try this again, but this did not work for me either. 

Going forward from here, I am a bit confused about what to do next. So, if you have encountered a similar issue and have found a solution, please message me.  Any help would be greatly appreciated. 

Thank you.

[ShlomiL · Accepted solution]

Hi,

HP Smart does not allow scanning to the computer from the front panel.

You do have the option for the 8720 printer by installing its essential software, then enable Scan to Computer via HP Utility, both options are available for your printer at HP Support:

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to install both the HP Easy Scan and HP Essential Software options, once completing the installation you will be able to scan from the printer front panel:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi