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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-17-2021 01:01 PM

HP Recommended
Product: Hp Officejet Pro 8720 All-in-One
Operating System: macOS 11.0 Big Sur

Hello, 

 

I am having issues enabling my printer to use the "Scan to Computer" feature. I would like help or advice on how to enable this feature. I am using a Hp OfficeJet 8720 All-in-One Printer on MacOS Big Sur also using the Hp Smart Application.

 

Please allow me to jot down what I have tried to do already. I have Downloaded Hp Smart.  I have used the Hp Smart Application and have gone to > Printer Settings > Advanced Settings > Scan Tab > Scan to Computer. Where, here I am prompted with a message that says, "You cannot use this function because it has been disabled." I have looked throughout the application to look for an option that states that I can enable this. However, I cannot find any option. 

 

I have also looked online for similar scanning issues and it keeps telling me that I need to use the Hp Utility Application. However, I believe this application has been discontinued and replaced with Hp Smart since I cannot find a download link doesn't that refer me to the Hp website. 

 

I have also tried resetting the printer to factory settings and I am willing to try this again, but this did not work for me either. 

 

Going forward from here, I am a bit confused about what to do next. So, if you have encountered a similar issue and have found a solution, please message me.  Any help would be greatly appreciated. 

 

Thank you.

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