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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-07-2020 02:08 AM

HP Recommended
Product: HP Color LaserJet Pro M478f-9f

Hello team,

 

   I have Hp Printer model : HP Color LaserJet Pro M478f-9f and tried to install via usb and network as well. While tried to scan document not able to scan showing error" Scan to computer feature is not enabled" Please find the attached screen shot. Please suggest how to enable scan to  computer feature from web or physically. I tried to enable Hp software but option is not there.Scan.PNG

5 people had the same question
5 REPLIES 5

‎08-07-2020 08:51 AM - edited ‎08-10-2020 07:09 AM

HP Recommended

Hi,

You would need to access the EWS page for your printer and enable the feature within the Administrator Settings section, the enable the feature on a Windows PC from the HP Printer Software.

 

Please see page 84 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c06320011

 

Shlomi



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3 people found this reply helpful
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‎08-09-2020 10:26 PM

HP Recommended

Hi Shlomi, thank you for your reply.mentioned link is not working.showing page not found

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‎08-09-2020 10:37 PM

HP Recommended

Sorry for that @RR1307, the link is now corrected.

 

Shlomi



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‎08-10-2020 06:56 AM

HP Recommended

Manual.PNG

 

Please provide the correct link

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‎08-10-2020 07:10 AM

HP Recommended

Sorry for that!

The text has been edit but the URL remain with the typo.

It should now work correctly.

 

Apologies.



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