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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have anHP Envy 6032 printer.  I have a document I want to enlarge but the only functions are copying in black and white or colour.  There is no control panel to amend anything. Yet information on the printer seems to indicate it can enlarge or reduce documents but I cannot see how?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Mazza5254 

 

Welcome to the HP English Community --

 

You are  not missing any hidden magic.

 

This printer series lacks a true full service printer control panel -- that generally means that what you can do from the printer itself is limited to a few buttons.

 

Printer Copy is one of the limited actions - there is no Settings - "Resize" - option.

 

Use Scan instead.

 

Scan the content > Save it > Print it at the size you want.

 

Reference

User Guide - HP ENVY 6000 All-in-One series

"Copy from the Printer" - Page  67

 

>>>>  Scan apps, software, methods, and options depend on the device you are using.

 

The user manual includes sections for each type, starting with section Copy and scan using HP Smart - Page 64

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

====================================================

Message Content References

 

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips HP Envy 6000 / HP Envy Pro 6400 series printers - Play List 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR 

HP ENVY 6032 All-In-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Mazza5254 

 

Welcome to the HP English Community --

 

You are  not missing any hidden magic.

 

This printer series lacks a true full service printer control panel -- that generally means that what you can do from the printer itself is limited to a few buttons.

 

Printer Copy is one of the limited actions - there is no Settings - "Resize" - option.

 

Use Scan instead.

 

Scan the content > Save it > Print it at the size you want.

 

Reference

User Guide - HP ENVY 6000 All-in-One series

"Copy from the Printer" - Page  67

 

>>>>  Scan apps, software, methods, and options depend on the device you are using.

 

The user manual includes sections for each type, starting with section Copy and scan using HP Smart - Page 64

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

====================================================

Message Content References

 

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips HP Envy 6000 / HP Envy Pro 6400 series printers - Play List 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR 

HP ENVY 6032 All-In-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you for confirming what I was beginning to realise and that is there is no facility for enlarging or reducing.  Having used several HP printers including an HP Envy before, I assumed that it would automatically be included.
I understand the way to work round it but it makes a simple job more complicated.

Thank you for your help, anyway.

HP Recommended

@Mazza5254 

 

You are welcome.

 

The simpler "button and light" interface is popular -- it's less expensive to build and it allows for a sleek design front.

 

The problem, in my mind, is that buttons are generally dumb - all the "smart" has to be built behind what is essentially a "click".

 

Button combinations are a way to build in some modicum of control.

 

Hopefully, once you master -- or at least use -- the application(s) to control the printer, the workarounds become more like "this is OK".

 

Another gem:

The Embedded Web Server (EWS) gives you access to many of your printer's features.

 

Example

 

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

 

 

EWS – Tray and Paper Management

 

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

 

EWS_9025_Preferences_Tray_and_Paper_Management_All_11EWS_9025_Preferences_Tray_and_Paper_Management_All_11

 

OR    ( FYI for those reading )

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

 

--------------------------------------------------------------------------

 

Let us know if you need help --

When you have time, take a look at the video library. 

@greenturtleand HP have provided us an easy way to "see and do".

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.