How to fix a black line when printing or scanning on a HP Deskjet 4155e

[Alzeta]

How to fix a black line when printing or scanning a document on a HP Deskjet 4155e. I already clean the glass but still having the same issue.

 

[Sneha_01]

Hi @Alzeta,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To fix a black line when printing or scanning on your HP DeskJet 4155e, try the following steps:

1. Clean the Printhead

Access Printhead:

• Open the printer cover and remove the ink cartridges.

Clean the Printhead:

• Dampen a lint-free cloth with distilled water or a printhead cleaning solution.
• Gently wipe the printhead contacts and the nozzles to remove any dried ink.

2. Check for Paper or Debris

• Ensure there are no paper scraps or debris inside the printer that could interfere with the print process.

3. Perform Printhead Alignment

Open HP Smart App:

• Go to the maintenance section of the app.

Select Printhead Alignment:

• Follow the prompts to perform an alignment, which can help correct print quality issues.

4. Run the Printer Maintenance Utility

Use HP Smart App:

• Open the app and go to the "Print Quality" section.

Select "Clean Printheads":

• Follow the prompts to initiate a cleaning cycle.

5. Update Printer Firmware

• Ensure your printer's firmware is up to date by checking through the HP Smart app or the HP website.

6. Check Ink Levels

• Make sure your ink cartridges are not low or empty. Replace them if necessary.

7. Test with a Different Document

• Try printing or scanning a different document to see if the issue persists, as the problem could be with the specific file.

8. Check for Hardware Issues

• If the issue continues, consider examining the scanner bed for scratches or damage, which could cause lines during scanning.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support