How to install without a CD drive

[jill41]

My printer would no longer scan so I removed it, thinkingg that a reinstall might fix it,  but when I tried to reconnect I found I need the CD.  I no longer have a working CD drive.  How can I reconnect the printer?

[Dragon-Fur · Accepted solution]

@jill41

Your printer software is available at your printer's Software and Driver Support.

HP Photosmart 5520 e-All-in-One Printer series Full Feature Software and Drivers

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[jill41]

Thank you so much.  I can now print.  However I still get the message "could not complete scan" when I try to scan.  Could you magically help with that too?

[Dragon-Fur]

@jill41

You are welcome.

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@jill41 wrote:

Thank you so much.  I can now print.  However I still get the message "could not complete scan" when I try to scan.  Could you magically help with that too?

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I can offer the following limited advice on the subject...

All things that are the scanner:

Network Scanner Connection Error (Windows)

Document steps include:

HP Print and Scan Doctor – Help Resolve Printer Issues

Can the machine make a simple Copy?  Both scan and copy use the same hardware in the printer.

If the printer will neither copy or scan, the issue might be hardware (no software fix for that).

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