How to make scan to Win11 network folder work?

[JudiG13]

I have Win11.  I've reset my printer to factory defaults.  I've setup and shared folder with read/write access.  My printer is on the same network as my Win11 PC.  I have File and Print sharing turned in Win11 for Private Networks. I even tried turning on File and Print Sharing for Public networks.

Every time I try to test sharing I get an "Network error. Check the printer's network connection and try again." error.  The path and password are correct. 

How to make scan to folder work?!?

[Dragon-Fur]

@JudiG13 

Welcome to the HP English Community --

Not sure, though I do still have an old example for my now retired 9025 that might be useful as a reference to recheck some of your EWS settings.

Stuff that might help (if not already tried) --

• Restart the computer and let it capture the printer in its current state - Presumably the IP address is the same.

• Use the printer's IP address in place of the host name in the Scan to Network profile.

• Recheck the destination folder permissions -- Even though nothing was changed, Temp and Shared folder permission settings can do weird things.

• If the Destination is in your OneDrive folder, check that folder to make sure folder and the items in the folder are "kept on the local" disk in addition to being stored in OneDrive.  "Not local" files can behave oddly.

• Recheck that your printer is using SMB2 / 3 -- it might have tried to revert when you reset it. 

Scan to Network Folder

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Network Folder > Network Folder Setup

EWS_9025_Scan-to-Network-Folder_13

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Message Content References

  Microsoft How-to > Share your network printer

and

When things get weird.

If the Destination is outside of your local machine -

And / Or

Things are not marking, sharing, capturing network changes...

Restart the router.

=== --- === --- === --- === --- === --- === --- === --- === --- ===

 Odd issues with Network, outside destinations...

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

--- --- --- --- --- --- --- ---

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9015e All-in-One Printer  

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[JudiG13]

I've re-started both my PC and printer many times. It doesn't help.

RE: Use the printer's IP address in place of the host name in the Scan to Network profile.

Uhm, there is no *printer* IP address; presumably you mean PC IP Address; I tried this and it doesn't help

I've re-done the folder permissions multiple times.  It doesn't help.

It isn't a OneDrive Folder

RE: Recheck that your printer is using SMB2 / 3 -

How do I do this?

[JudiG13]

Okay I finally figured it out with 2 changes:

1. Changed my WiFi network config to be a Private Network.  This enables/allows file sharing.

2. The login info needs to use my password and not my PIN.  Since I always login with my PIN, I forgot about my actual password.

[Dragon-Fur]

@JudiG13 

You are welcome.

Update / Edit

Good that it is now working.

Happy Scanning.

Previous Message - crossed with your conclusion.

Offered FYI -- It sounds like your experience and setup differ from my own.

My OfficeJet Pro 9025was retired this year -- My new printer's EWS is in a different format.

I will check -- If I run across any more of my old notes or examples for Network Folder and the 9025, I will update / edit this message. 

Start...

Yes, the IP address might be used as shown in the example - use the destination's IP address in place of the host name.

For example,

If you are scanning to your computer, use the IP address for the computer in the Profile.

If you are scanning to a NAS, use the IP address for that device.

Partial Excerpt of the full example:

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Advanced Settings > SMB

Select both SMBv2 / SMBv3

Click Apply to save any changes

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Message Content References

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"