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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 10 (64-bit)

i want to scan a book. It is easier to scan with the lid off. But how do I remove the lid??

3 REPLIES 3
HP Recommended

Hi @NicoW1952,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Could you elaborate on the issue for better understanding?

 

Rachel571 

HP Support 

.
Sneha_01- HP support
HP Recommended

The manual says "remove the lid...", but does not explain how to pull or unscew.
I do not want te use force or break the lid.

 

Apparently you did not receive the data in the way I gave you, as you described.

Serial No. [Personal Information Removed]
FPU No. CN245 - 64002

HP Recommended

Hi @NicoW1952,

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 

Rachel571 

HP Support 

.
Sneha_01- HP support
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