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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-16-2025 02:38 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

After getting a "Scanning is Currently Unavailable" message in the HP Smart app, I have been unable to re-enable it. The printer is connected and active. It prints just fine. But it won't scan from the app, nor will it scan using the menu screen on the device itself. It's tax time. HELP!

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1 REPLY 1

‎03-21-2025 07:41 AM

HP Recommended

Hi @Way2rich,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Follow these steps to troubleshoot and resolve the issue:

Restart Devices:

  • Turn off your printer and your computer.
  • Wait for about 60 seconds.
  • Turn on your printer and computer again.

Check Network Connection:

  • Ensure that your printer is connected to the same Wi-Fi network as your computer.
  • Restart your router to refresh the network connection.

Reset the Printer:

  • Unplug the power cord from the back of the printer.
  • Wait for 60 seconds.
  • Plug the power cord back into the printer.
  • Turn on the printer and check if the issue is resolved.

Update Printer Firmware:

Kindly refer to the steps on this link to update the printer firmware.

 

Reinstall HP Smart App:

  • Uninstall the HP Smart app from your computer.
  • Restart your computer.
  • Download and install the HP Smart app from the Microsoft Store.
  • Ensure that you are signed into your HP Smart account.

Check Scanner Settings:

  • Open the HP Smart app and select your printer.
  • Navigate to the scanner settings and ensure that the scanner is set up correctly and enabled.

Scan via Windows Scan:

  • Download and install the Windows Scan app.
  • Use the Windows Scan app to attempt scanning instead of using the HP Smart app.

Run HP Print and Scan Doctor:

  • Download and install the HP Print and Scan Doctor.
  • Run the tool and follow the prompts to diagnose and fix any scanning issues.

Let me know if you need further assistance.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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