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‎06-25-2023 10:18 PM - last edited on ‎06-27-2023 11:00 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer

How to recover an unsaved scanned file from HP smart app when app freezes with a white screen?
I scanned 35 page document and was trying to edit the last page on HP smart app, after clicking on edit the app went blank with a white screen.
Is there anyway to recover a last scanned document from HP Smart APP's temporary location on my PC?

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1 person had the same question
1 REPLY 1

‎06-28-2023 07:38 AM

HP Recommended

Hi @chetan24,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I may not be possible to recover the scanned documents if the app freezes. You may need to scan it again.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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