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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-30-2021 10:16 AM

HP Recommended

hp color laser jet pro MFP m477FDW 

 

i HAVE A DEPOSIT FROM A BALL POINT PEN THAT IS UNDER THE SCREEN CAUSING STREAKS WHEN USING ADF 

Category:
1 REPLY 1

‎04-30-2021 11:14 AM

HP Recommended

Proceed with caution, there is a mylar cover over the glass and if you damage the mylar you will have to come up with a creative way to replace it as HP does not offer it as a replaceable part. On the left edge of the slit glass there is a thin retainer, use a small screwdriver to GENTLY pry out that plastic strip. You can then lift that side of the mylar strip slightly to insert a damp Q-tip or other cleaning device. Try to get as little fluid under the mylar as possible and try to avoid damaging it.

 

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