How to save a photo as a photo. It seems only pdf is available on OfficeJet Pro 7720.

[BletheringEejit]

I am trying to get my OfficeJet Pro 7720 to save a photo as a photo. It seems only pdf is available even if you select photo.

[Dragon-Fur]

@BletheringEejit 

Lacking any context, that is, any idea what you are doing / using in order to save an image file type,

I would guess that the issue is at least one of the following:

The problem is related to the settings in the software / application you are using,

OR

There is an issue in the software / application that is preventing the selection you want,

(This assumes the settings are correct for the type of task and that the file you are trying to save is an appropriate file type for the content.)

OR

The Full Feature Software / full driver printer software is not installed.

What?

Since the first one (settings) is mostly self-evident if you have ever used the unknown software / application before this,

the issue is more likely related to one (both??) of the others.

Which software / application are you using?

What is the task?  Scan and Save?  Scan / Edit / Save?

Is the full driver printer software installed?

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series 

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[BletheringEejit]

Thanks for looking at my problem and I apologise for not describing the details properly

I have an HPOfficeJet Pro 7720 Wide Format  All-in-One printer/scanner. I am using HP Smart as the access software.  When I scan, I seem to only have the saving option of .pdf I would like to save photos as .jpeg or .tiff or any photo type.  Even if  I chose 'scan photo', it is saved as a .pdf.  I believe  I have the latest software,  I have updated every driver and program  I can think of. 

I assume I have missed something. 

[Dragon-Fur]

@BletheringEejit 

It is possible to have missed something

It is also quite possible the HP Smart app is misbehaving.

Basics

• Try reloading the HP Smart Application

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Optional >> If having continuing issues: Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 Reminder:  You’ll need to sign in to the application with your HP Account credentials.

A quick double check of what you are doing / seeing...

Do what you will / want of the following - the doing is much quicker than the reading (here).

Don't want it??!

Skip all of the top and middle bits - scroll down to Alternatives

=========================================================================

Check that the printer software is installed in Control Panel > icon view > Programs and Features

The name of the software might vary slightly from one model of printer to another - normally, the printer software does contain some form of the printer model name.

Example

Programs_and_Features_Printer_Software_List_2

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Next

Check that the HP Smart main menu shows the printer is connected / ready (green check), that you are signed into the application, and that the rest of the menu appears as you would expect.

Next

Check the version of the HP Smart Application - what is the version?

Main Menu > Settings Wheel > About

Example

HP_Smart_W10_Main_Menu_1

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Check that the Scan Presets are set for Photo - if the menu looks very much different from the example, please take a Snip and post that image.

Example

HP_Smart_W10_Scan_Photo_Screen_5

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Scan the object on the glass / flatbed

Comment and Question

I am unclear how the photo is being saved - and why you don't have control over the file type.

This does not mean you are doing something wrong - it means I don't quite see where the error is occurring.

Can you provide a bit of detail about what you are seeing when you try to save the scanned content?

Are you unable to set the file type to .jpg (in Save as type:)?

General Examples - 2 different samples > Save Photo after scan

HP_Smart_W10_Scan_Edit_Photo_3dHP_Smart_W10_Scan_Edit_Photo_1a

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Next...

OK - Stepping away from HP Smart for a moment...

Try using your installed full driver printer software to scan a photo from the flatbed > HP Scan

Are the results as expected?

Note:  The second example shows some extra bits intended to explain edits of a certain type - ignore that part - the point is to create a scan of a photo and save it as a .JPG file.

Example - HP Scan icon on the Desktop

Printer_Assistant_Shortcut_Icon_on_Desktop_2

Example - HP Scan - Main Menu

9025_HP_Scan_menu_JPEG_More_Image_All_2

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Alternatives

Scan software / applications

NOTE:

At this writing, HP Smart has a reported bug that causes PDF files to be inflated in both page size and file size.

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

If the Store is set to update on its own, you can wait for the applications in the Store to update.

OR

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

What to use while waiting for the solution?

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - Part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Possibly available to Windows S mode users...

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

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References / Resources

Snip content from the screen

Avoid Screenshots altogether – Capture what you want from the screen.

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

From Microsoft

Use Snipping Tool to capture screenshots

[BletheringEejit]

Firstly sorry for the delay in attending to this problem, life got in the way.

Thank you for your comprehensive help and 'how to fix '.  The Uninstall/ reinstall worked. 

For my education  I tried to then follow the other options you gave me.  

1. I liked the HP Scan and CApture App. 

2. I could not replicate the screen below, not for the HP Scan nor the earlier advice to look at the Scan Presets.  

You have helped me solve my problem, thank you.  You have rasied my curiosity on how you access the menus you proffered in some of your alternative solutions.

Again thanks.