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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-05-2024 11:19 AM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

When I make a scan image (photo on flat bed) and I want to save it,  HP Smart app offers  to save as only jpg or Basic PDF. HP Smart Tank 7602 Manual says: "Scan file format JPG; PDF; PNG; TIFF".  How can I save my image file as a  PNG or a TIF?  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2024 12:54 PM

HP Recommended

Install yourself HP easy printer setup scanning and printing software that will give you advanced features of your device, HP Smart is pretty limited.

 

https://support.hp.com/in-en/drivers/hp-smart-tank-7600-series/model/2100178921 

 

 




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2 REPLIES 2

‎11-05-2024 12:54 PM

HP Recommended

Install yourself HP easy printer setup scanning and printing software that will give you advanced features of your device, HP Smart is pretty limited.

 

https://support.hp.com/in-en/drivers/hp-smart-tank-7600-series/model/2100178921 

 

 




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‎11-08-2024 01:00 PM

HP Recommended

Valsimot's reply was helpfull. The Model-specific app, HP Smart Tank 7600 Series can be used  to save photo images in six format, not just in two. 

Potomac11_0-1731095810491.png

Installation was a bit wonky. The download contained installers for several modules, but installation got hung up during the installation  process. I opened Windows Task Manager and stopped the process for modules except for  the HP Smart Tank 7600 Series specific app. The app was openable, and also the Fax module/app was installed despite the hangup.   

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