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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-12-2019 05:11 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: macOS 10.14 Mojave

I have installed the HP Software (HP Smart) but there is no option for scanning a double sided document

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2019 06:55 AM

HP Recommended

Hi,
Try using HP Easy Scan below and let me know if you may scan duplex using the Edit Settings menu at the top:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎06-12-2019 06:55 AM

HP Recommended

Hi,
Try using HP Easy Scan below and let me know if you may scan duplex using the Edit Settings menu at the top:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-12-2019 04:08 PM

HP Recommended

Thank you.  That works perfectly.  It is possible to select "scan both sides of page" in Presets: Edit Settings.

Many thanks to you for your help.

Was this reply helpful? Yes No
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