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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-28-2019 04:15 AM

HP Recommended
Product: HP Officejet 4500
Operating System: Microsoft Windows 10 (32-bit)

I'm a senior, not technologically savi so I need to know how to scan a document and upload to my computer - in the simplest language possible.

3 people had the same question
1 REPLY 1

‎10-28-2019 07:23 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.
(Your printer model is Officejet 4500)

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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