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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

How does one scan from the HP Smart Tank 7602 printer?  I want to scan and send a document to a professional individual.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Dawn040776 

 

Welcome to the HP English Community --

 

This printer series does not support direct Scan from the printer to Email (SMTP / Profile).

 

Reference:   User Guide - HP Smart Tank 7600 series

 

Scan and Email

Use an application of software designed to work with your device (computer, tablet, phone) --

Easier and supported by a multitude of devices and a minimum of setup:

  • Scan the content
  • Save the scanned content to your device
  • Open your email > Attach the scanned content file > email to one or more recipients.

 

HP Smart sponsors "on the go" methods to scan and "share" (email) the scanned content.

 

How the job is configured (set up) depends on the device (computer, tablet, phone), a supported Operating System / version that supports the HP Smart application.  Additional setup is required for Windows (for example). 

 

HP Smart Shortcuts is supported on both PC and Mobile.  A shortcut can be created to scan and then invoke a Shortcut to send the content to one of more recipients.

 

Windows (supported versions) and the full driver printer software includes HP Scan software.  With the addition of a supported mail client software (Outlook), HP Scan can scan and then email that scanned content to one of more recipients.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

===========================================

Message Content References

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Smart Tank 7600

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7602 All-in-One  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Dawn040776 

 

Welcome to the HP English Community --

 

This printer series does not support direct Scan from the printer to Email (SMTP / Profile).

 

Reference:   User Guide - HP Smart Tank 7600 series

 

Scan and Email

Use an application of software designed to work with your device (computer, tablet, phone) --

Easier and supported by a multitude of devices and a minimum of setup:

  • Scan the content
  • Save the scanned content to your device
  • Open your email > Attach the scanned content file > email to one or more recipients.

 

HP Smart sponsors "on the go" methods to scan and "share" (email) the scanned content.

 

How the job is configured (set up) depends on the device (computer, tablet, phone), a supported Operating System / version that supports the HP Smart application.  Additional setup is required for Windows (for example). 

 

HP Smart Shortcuts is supported on both PC and Mobile.  A shortcut can be created to scan and then invoke a Shortcut to send the content to one of more recipients.

 

Windows (supported versions) and the full driver printer software includes HP Scan software.  With the addition of a supported mail client software (Outlook), HP Scan can scan and then email that scanned content to one of more recipients.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

===========================================

Message Content References

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Smart Tank 7600

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7602 All-in-One  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.