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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-26-2018 05:14 AM

HP Recommended
Product: MFP M130FW
Operating System: Microsoft Windows 10 (64-bit)

When trying to scan from the printer to the PC it starts windows scan app which uses only printer scan glass instead of ADF(and can't scan into PDF but into jpeg or tiff). Is there any chance to make HP app a default one when trying to scan from the printer?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2018 10:22 PM

HP Recommended

Hi,

That was my exact intention

 

Generally scanning from the printer to a computer is not supported by the HP Software, a such became available due the Windows 10 WSD discovery and provide limited scan capabilities through the OS.

Scanning via Windows do not provide PDF scanning, do not allow multiple pages scanning, to gain full scan capabiltieis as a such either use HP Scan from your PC or setup scanning to a network folder as suggested..

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎04-26-2018 08:42 AM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options that available.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/   

 

NAPS2 also allows you to:

 

  1. Maximize and resize the scanning screen on your computer.
  2. Scan over 300 ppi from the Glass or ADF.
  3. Save multiple pages (over 300 ppi) to one PDF file.

Let us know.

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‎04-26-2018 01:38 PM

HP Recommended

Hi,

Generally scanning from the printer to a computer is not supported by the HP Software, a such became available due the Windows 10 WSD discovery and provide limited scan capabilities through the OS.

 

To get more control and capabilities scan using HP Scan from your computer or set up scanning to a networ folder by following the HP Scan to Network Folder Wizard within the printer software.

 

You may change a such to the ADF by going to Control Panel > Devices and Printers.

Right click your printer and select Scan Profile.

Edt any of the profiles Source to Feeder / ADF and press OK, repeat the same for any of the shown profiles for your printer and then it will use the ADF instead when selecting Scan > Computer...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-26-2018 05:17 PM

HP Recommended

Thank you. I figured this one also but there is no way to change format to PDF... Or am I missing something? Please advise

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‎04-26-2018 05:34 PM

HP Recommended

I had HP scan extended installed already... I guess exact question would be why doesn't scan to pc command on pinter's display start it but starts windows fax and scan- or how can it be assigned to start when you touch scan to pc on the control display...

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‎04-26-2018 10:22 PM

HP Recommended

Hi,

That was my exact intention

 

Generally scanning from the printer to a computer is not supported by the HP Software, a such became available due the Windows 10 WSD discovery and provide limited scan capabilities through the OS.

Scanning via Windows do not provide PDF scanning, do not allow multiple pages scanning, to gain full scan capabiltieis as a such either use HP Scan from your PC or setup scanning to a network folder as suggested..

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-29-2018 06:14 AM

HP Recommended

Dissapointing from HP, bt thank you for proving to me I'm not doing anything wrong....

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