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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-14-2022 12:40 PM

HP Recommended

Cannot get Envy printer Photo 7855 to scan many pages, front and back, to single pdf file. HOW to do this?

Category:
1 REPLY 1

‎07-18-2022 05:13 AM

HP Recommended

Hi @MikeEnvy7855,

 

Welcome to the HP Support Community

 

I understand you are facing scanning issues with your HP Envy Photo 7855 printer. Not to worry I will help you to get a resolution to resolve the issue.

 

This printer does not have an Automatic duplexer in the Automatic Document Feeder to scan front and back automatically. However, you will be scan double-sided manually using the scanning software. (Product Specifications)

 

To assist better:

  • I would like to know what operating system is running on your device?
  • How is the printer connected?
  • What device is your printer connected to?

Note: you will need to install the HP Full Feature Software. (Download Link)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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