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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-01-2022 08:10 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: macOS 10.15 Catalina

I want to scan a multi-page duplex document into one file.  The document is too large for the entire document to fit into the document feeder.

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1 person had the same question
2 REPLIES 2

‎12-01-2022 01:19 PM

HP Recommended

Are you using scan to network folder on the control panel or PC based software?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-03-2022 12:42 PM - last edited on ‎12-04-2022 10:02 AM by Moderator

HP Recommended

Thank you for volunteering and replying.  I am using HP Smart on my computer. After I scan some pages, there is a + sign in the upper right.  If I click on that, will it add more pages to the pdf file I have already scanned?

Also, I submitted another question directly to HP and received a notice from HP that the question had been received, but I never received a response to my question, which was:  " I try to print from my iPhone 13, the phone finds "HP Color LaserJet Pro M47fdw." I get an error message the printer is different from a previous printer. How can I change the printer's name to the correct one, "HP Color LaserJet Pro M479fdw" and avoid the error message? "  Reference number [Personal Information Removed]"  Do you know if HP will ever follow up that notice with an actual solution?

Thanks again.

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