• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-26-2024 08:16 AM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer

When I scan multiple pages I get individual page pdf files. I want to scan  multiple pages into one pdf file.

Category:
5 REPLIES 5

‎04-26-2024 08:26 AM

HP Recommended

@Rocky19191 

 

search for this and deactivate this switch:

Andr1611_0-1714141558674.png

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎04-26-2024 08:54 AM

HP Recommended

This looks like a great fix, but I can't find Security Settings on the printer. Please advise.

Was this reply helpful? Yes No

‎04-26-2024 09:15 AM

HP Recommended

What is the name of the scan program?

 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎04-26-2024 09:32 AM

HP Recommended

It is simply the Scan function on the printer. I've looked at Setup and other menus on the printer and do not see a Security option like you show.

Was this reply helpful? Yes No

‎04-26-2024 10:13 AM

HP Recommended

Oh, that won't work either.
You have to install the complete software on one computer. Then several pages can be saved as one file.
Here is a link where you can download and install the software:

https://support.hp.com/us-en/product/details/hp-officejet-5740-e-all-in-one-printer-series/6617253

click on "Software & Drivers".
I hope this helps you.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.