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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Office Jet 8014
Microsoft Windows 11

Hi,

I am trying to scan lots of family photos and save them as individual files. On my old HP printer that no longer supported it was  easy. I cant work out how to do it on the new one using HP Smart with a HP Office Jet 8014

1 REPLY 1
HP Recommended

@Alfano_UK 

 

Welcome to the HP Community.

 

HP Smart includes a "detect boundaries" that I've never been able to use for this purpose - it appears to be for a single scanned image.  Meh.  I might be using it wrong.  ?

 

What works?

"HP Scan" is part of the Full Feature Software / full driver printer software.

 

HP Scan can likely do what you need / want using Scan to Save as JPEG > Page Size = Detect Photos (exact wording might vary).

Detect Photos can find the boundaries on your individual photos placed on the printer glass.

Be sure to leave a bit of space between the photos - maybe an inch (centimeter)...

 

 

Check / Install the Full Feature Software / full driver printer software

 

Your printer software installation package

HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories 

 

Printer Software – Blocked in Security Software

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

 

If the software is already installed and / or is installed and is not working...

Uninstall Existing Printer Software (Full Feature Software)

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

 

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

  • If using VPN, shut it off to install software
  • Download and Save the Full Feature Software installation package or the Easy Start wrapper
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • If using Easy Start > Skip any extra software / offers you do not want (wording varies).
  • After the software is installed, Restart the computer and log in

 

After the software is installed,

Shortcuts are added to your Desktop - one for the Printer Assistant and one for HP Scan

Example - Desktop icons - Printer Assistant / HP Scan

Programs_and_Features_Printer_Desktop_Icons_4Programs_and_Features_Printer_Desktop_Icons_4

 

 

Example - HP Scan - Menu - Scan Image(s) - Page Size = Detect Photos

9025_HP_Scan_menu_JPEG_More_Image_All_39025_HP_Scan_menu_JPEG_More_Image_All_3

 

 

Reminder

When setting / adjusting, check the other tabs / sections in "More" - Adjust / Click OK as necessary to change / save

For example,  Main scan menu > More > Section Destination

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 8014 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.