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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Office Jet 8014
Microsoft Windows 11

Hi,

I am trying to scan lots of family photos and save them as individual files. On my old HP printer that no longer supported it was  easy. I cant work out how to do it on the new one using HP Smart with a HP Office Jet 8014

1 REPLY 1
HP Recommended

@Alfano_UK 

 

Welcome to the HP Community.

 

HP Smart includes a "detect boundaries" that I've never been able to use for this purpose - it appears to be for a single scanned image.  Meh.  I might be using it wrong.  ?

 

What works?

"HP Scan" is part of the Full Feature Software / full driver printer software.

 

HP Scan can likely do what you need / want using Scan to Save as JPEG > Page Size = Detect Photos (exact wording might vary).

Detect Photos can find the boundaries on your individual photos placed on the printer glass.

Be sure to leave a bit of space between the photos - maybe an inch (centimeter)...

 

 

Check / Install the Full Feature Software / full driver printer software

 

Your printer software installation package

HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories 

 

Printer Software – Blocked in Security Software

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

 

If the software is already installed and / or is installed and is not working...

Uninstall Existing Printer Software (Full Feature Software)

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

 

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

  • If using VPN, shut it off to install software
  • Download and Save the Full Feature Software installation package or the Easy Start wrapper
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • If using Easy Start > Skip any extra software / offers you do not want (wording varies).
  • After the software is installed, Restart the computer and log in

 

After the software is installed,

Shortcuts are added to your Desktop - one for the Printer Assistant and one for HP Scan

Example - Desktop icons - Printer Assistant / HP Scan

Programs_and_Features_Printer_Desktop_Icons_4Programs_and_Features_Printer_Desktop_Icons_4

 

 

Example - HP Scan - Menu - Scan Image(s) - Page Size = Detect Photos

9025_HP_Scan_menu_JPEG_More_Image_All_39025_HP_Scan_menu_JPEG_More_Image_All_3

 

 

Reminder

When setting / adjusting, check the other tabs / sections in "More" - Adjust / Click OK as necessary to change / save

For example,  Main scan menu > More > Section Destination

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 8014 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.