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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-14-2024 07:35 PM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer
Operating System: Microsoft Windows 11

I have an OfficeJet Pro and would like to scan multiple photos simultaneously.  I could do it on my earlier HP but I cannot find a way to do it now. 

Category:
3 REPLIES 3

‎09-16-2024 01:32 PM

HP Recommended

Hi @USMCone,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with scanning multiple photos from your Printer.

 

Kindly refer to the below links to troubleshoot and let me know if that resolves the issue.

 

https://support.hp.com/hk-en/document/ish_2275901-2074064-16

 

https://support.hp.com/us-en/document/ish_6670773-6670822-16

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-20-2024 07:32 AM

HP Recommended

Did not work for me.  My Presets option has only Photo and Document.  I do not have Advanced Presets with a Multi-Item option.

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‎09-22-2024 01:37 PM

HP Recommended

Hi @USMCone,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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