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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-07-2021 01:41 PM

HP Recommended
Product: HP DeskJet 3752 all in one printer
Operating System: Microsoft Windows 8.1 (64-bit)

New printer and do not understand how to use the HP app to scan on my desk top.

 

6 people had the same question
3 REPLIES 3

‎09-10-2021 08:27 AM

HP Recommended

@sherden, Welcome to the HP Support Community! I’m here to help.

 

I understand you would like to know how to scan. You may use the HP Scan and Capture app from Microsoft Store or install the full-feature printer driver to scan.

 

Kindly refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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‎09-10-2021 10:17 AM

HP Recommended

Thank you Kumar for your response.  I was able to **bleep** a few days ago and Armand assisted remotely in downloading the correct driver and software. So I am happy to be able to scan to my desktop now!

1 person found this reply helpful
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‎09-10-2021 10:38 AM

HP Recommended

@sherden

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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