How to scan to email ? Tried for 6 hours with zero luck

[VIBound]

I have been trying to setup scan to email, the printer has worked fine when i print a document from my pc or phone or whatever, no problem there...

However I was awarded a new job in a different city, I must move there soon, they sent me numerous documents to print , sign then scan & email back to them, I have all the documents filled out but struggled all day trying to get the documents scanned to my or any email. 

I'm just connecting to the printer over wifi, laptop running windows 10, email is **bleep**, i have tried following instructions but they are super confusing, i have printed network summary pages, accessed the printer via ip in browser & confirmed network info, tried several email addresses, multiple smtp servers , i'm not sure what is what anymore, this seems way too difficult, i build pc, soder microchips, install all drivers, configure my NAS, share everything on my network etc but i cant scan to email ? 

Could someone please help dumb this down for me ? 

[banhien]

@VIBound 

Please use the following Guide

         https://support.hp.com/ee-en/document/ish_3016802-3148193-16

You can always scan as pdf file and attach to your email to send.

Regards.

[VIBound]

"You can always scan as pdf file and attach to your email to send."

For real ? This is exactly what i have been trying to do ? 

The very first 2 things to enter for outgoing email are confusing ? where am i supposed to find the sender email ?  

Who is the sender , in the video it says "enter the email and user as it appears on the printer control panel" but where is that he doesn't say where it is or how to find it ?

1. In the Email Address area, complete the following steps:

   1. In the Your Email Address field, enter the sender's email address for the new outgoing email profile.

   2. In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

[Dragon-Fur]

@VIBound 

Apologies for jumping in unannounced.

There are perhaps a few ways to approach this.

Note: 

Offered with good intent. 

Read what you want - take or ignore suggestions as relevant or not...

EVERYTHING here is subject to the vagaries and differences between printer models / types.

The laser printer software might look different, the options might be different.

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Just so you know...

1.  If you have not done so, install the Full Feature Software / full driver printer software.

2. Scan > Save > Open Email > Attach files > Send

3.  IF it is an option in your HP Scan software on your laser printer -

This option requires that you have an installed email client software installed on your computer.  This is not "accessing email via web browser" - "installed" email client (for example) might be Outlook or Thunderbird.

Scan the content using HP Scan > Use Shortcut "Email as PDF"

NOTE:  If the option exists, the "email" shortcut might be listed under a different but still recognizable name.

4.  The "SMTP" solution, explained later in this message:  Set up "Scan to Email" using EWS.

5.  Not mentioned in your printer's documentation - but MIGHT work if your Laser printer will support the application:  Use HP Smart Windows to scan the contents and "Share" with your email recipient(s).   (Remember to CC yourself.)  Reminder:  This option, if it works, does require that you sign into the application using your HP Account credentials.  What?  Sign-in is not sneaky and trying to spy on you - the sign in is required to support various Cloud Storage and Share operations offered in the application.  Even if it works, using HP Smart is OPTIONAL.

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1.  Printer Software - The Full Feature Software

OK, just to make this more interesting and possibly more confusing,

This printer software appears to support being downloaded / saved / installed directly from the installation web package (the "old" standard method): HP LaserJet Pro MFP M130fw/M132fw Full Feature Software and Drivers 

AND

The printer software appears to support using Easy Start Software wrapper method.

Of the two, if it works for you, the "Easy Start" is sometimes a better option...

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The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - (still) installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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2.  Scan / Attach / Send

Pretty much like it sounds.

Basic email stuff.

Scan the content, possibly using HP Scan > Save content to a PDF file > Open your email > Create your message > Attach the saved file(s) > Send to your recipients

Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_5

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3.  HP Scan > Email as PDF

Install an Email Client software - for example, Outlook or Thunderbird.

Make sure the client is using IMAP and can send / receive emails.

Use HP Scan to Scan and Send the content to your recipients.

Example - HP Scan - Email as PDF (image works about the same)

9025_HP_Scan_PDF_to_Email_2

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4.  Scan to Email - EWS - SMTP setup

If you have not done so...

Try setting up the Scan to Email process using the Embedded Web Server (EWS) as described in the user manual.

 HP LaserJet Pro MFP M129-M132, HP LaserJet Ultra MFP M133-M134 - User Guide

Starting on Page 72

Example - EWS - Scan-to-Email SMTP setup

NOTE: Your laser printer might provide the settings in a different "tab" and / or the exact setup might differ from the sample.

EWS_9020_Scan-to-Email_Setup_5

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5.  Use HP Smart (Windows) to scan and Share your document(s)

Add your "sender" address to the Windows Mail application.

IF your sender address uses two-step verification,

Set / Add an Apps Password

OR

Set the email security (at the email provider) to Less Secure

Install HP Smart (Windows)

and use the application to scan and share your document(s) with recipients.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_3

Partial Example - HP Smart - Windows - Scan Document

HP_Smart_Mobile_Scan_PDF-Image_Options_3HP_Smart_W10_Scan_Edit_Document_Set_3

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 Product Specifications for the HP LaserJet Pro MFP M130fw Printer (G3Q60A)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP LaserJet Pro MFP M130fw 

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