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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

How do i scan to pdf - and multiple pages when using the usb printer cable?

I can only manage to do one page and only in jpeg?

 

I take it the smart app doesn't work if the wifi is down?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@AnnaLangerman 

 

Welcome to the HP Community --

 

The printer -- if it does not have an automatic document feeder (ADF) -- can scan one page then another placed on the flatbed.  This place-scan-remove-place-scan-remove method is less than ideal but it should work using "Add Page".

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

----------------------------------------------------------------

 

HP Smart presumably works without any means to connect the printer to your network but it's not something I've seen.

 

If the app does not work without your network, then yes, you'll have to find another means to use the printer.

 

Sample Specification Document

Product Specifications for the HP Smart Tank 585 All-in-One Printer (1F3Y4A)

Connectivity

Ports
1 Hi-Speed USB 2.0 (device); 1 Bluetooth Low Energy; 1 Wi-Fi 802.11b/g/n; 1 Wi-Fi Direct
Wireless capability
Yes, built-in Wi-Fi 2.4G, Wi-Fi Direct, Bluetooth Low Energy
Storage device and direct print support
Wireless Direct Printing

 

 

----------------------------------------------------------------

 

Consider:

Connect the printer to your device (computer, tablet, phone) using Wi-Fi Direct --

 

Connect the printer to the device (computer, tablet, phone) without the use of a router. 

 

User Guide -- Pages 27 and 36

 

Take a look at other chapters in the user manual to review several "how-to" tips for using the printer.

 

----------------------------------------------------------------

 

If you are running a supported version of Windows, consider installing the Full Driver printer software.

The full driver includes some form of "HP Scan" that can be used to scan more than one page of your document.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Smart Tank 580-590 EasyStart Printer Setup Software (Internet connection Not required for driver ... 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

Next,

There might be two versions of HP Scan -- one version, the original software, might be installed as part of the full driver printer software.  Another version is the HP Universal Scan app -- similar in appearance and function to the original, this version of HP Scan includes additional features.

 

HP Universal Scan Software

 

Model and Operating System version Dependent >>

HPUSS adds OCR libraries to installed HP Scan software.

 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:

 

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 

Open  HP Universal Scan Full Feature Software 

If needful, select a different OS > Open all >

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

 

DragonFur_0-1710191215026.png

 

 

Example - HP Scan software - original

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

General Example - HP Scan - HP Universal Scan

Change your "Save to" shortcut to "PDF"

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 580 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@AnnaLangerman 

 

Welcome to the HP Community --

 

The printer -- if it does not have an automatic document feeder (ADF) -- can scan one page then another placed on the flatbed.  This place-scan-remove-place-scan-remove method is less than ideal but it should work using "Add Page".

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

----------------------------------------------------------------

 

HP Smart presumably works without any means to connect the printer to your network but it's not something I've seen.

 

If the app does not work without your network, then yes, you'll have to find another means to use the printer.

 

Sample Specification Document

Product Specifications for the HP Smart Tank 585 All-in-One Printer (1F3Y4A)

Connectivity

Ports
1 Hi-Speed USB 2.0 (device); 1 Bluetooth Low Energy; 1 Wi-Fi 802.11b/g/n; 1 Wi-Fi Direct
Wireless capability
Yes, built-in Wi-Fi 2.4G, Wi-Fi Direct, Bluetooth Low Energy
Storage device and direct print support
Wireless Direct Printing

 

 

----------------------------------------------------------------

 

Consider:

Connect the printer to your device (computer, tablet, phone) using Wi-Fi Direct --

 

Connect the printer to the device (computer, tablet, phone) without the use of a router. 

 

User Guide -- Pages 27 and 36

 

Take a look at other chapters in the user manual to review several "how-to" tips for using the printer.

 

----------------------------------------------------------------

 

If you are running a supported version of Windows, consider installing the Full Driver printer software.

The full driver includes some form of "HP Scan" that can be used to scan more than one page of your document.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Smart Tank 580-590 EasyStart Printer Setup Software (Internet connection Not required for driver ... 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

Next,

There might be two versions of HP Scan -- one version, the original software, might be installed as part of the full driver printer software.  Another version is the HP Universal Scan app -- similar in appearance and function to the original, this version of HP Scan includes additional features.

 

HP Universal Scan Software

 

Model and Operating System version Dependent >>

HPUSS adds OCR libraries to installed HP Scan software.

 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:

 

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 

Open  HP Universal Scan Full Feature Software 

If needful, select a different OS > Open all >

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

 

DragonFur_0-1710191215026.png

 

 

Example - HP Scan software - original

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

General Example - HP Scan - HP Universal Scan

Change your "Save to" shortcut to "PDF"

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 580 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.