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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Recommended
- Install the Full Feature Software
- After the software is installed, use the Printer Assistant shortcut icon on the Desktop named for your printer to access Scan options.
Printer Software - Installation
NOTE: If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Download, save, and install the Full Feature Software for your Operating System version
After the software is installed, Restart the computer and log in
Video help
NOTE: Videos may be found in one or more locations (depending on printer / software / version)
Open the printer’s Software and Drivers page >
Scroll down and select Related Videos > Click View All >
Find and view the relevant video
OR
Open the printer’s Homepage >
Scroll down and select Video Tutorials > Click View All >
Find and view the relevant video
Firmware
Consider installing the printer Firmware
READ (when provided) all instructions before installing the firmware
If / After the firmware is installed, Restart the computer and log in
Reminder: Firmware is only updated after the printer software is installed / functional.
From the printer How-to:
Download and read:
Some of the options mentioned in the Dragon document are available for you in Windows 7.
Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples:
Topics / Sections – various, including:
- Know and Understand Scan DPI / Scan Resolution options
- HP Scan Extended – Exceptional standalone free scan program: Single, Multiple scans, image and PDF scans, Auto-Crop!
- NAPS2-- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s)
- Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)
- HP Scan and Capture from Windows Store
- And others…
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Answered? Click post "Accept as Solution" to help others find it.
Dragon-Fur
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