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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
GRGR
Level 2
23 17 0 0
Message 1 of 4
124
Flag Post

How to send a fax from computer with HP Smart via HP DJ 3835?

HP Recommended
DJ 3835
Microsoft Windows 10 (64-bit)

How to send a fax from computer with with HP DJ 3835 through home network?
I have only HP Smart  app on the computer. In HP smart there is only one option of "Mobile Fax". no Option of sending fax with HP DJ 3835

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
34,490 26,291 3,183 10,135
Message 2 of 4
Flag Post
HP Recommended

@GRGR 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Edits - Correct the path to the software

 

What the printer can do:

Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

 

 

If you can do so, Install the Full Feature Software / Full Driver.

Printer software gives you access to the printer's features.

 

===================================================================

Printer Software

 

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-save-run the current version of the Easy Start wrapper to install your print software 

OR

No Easy Start? 

 

Look for and Install the Full Feature Software from your printer’s support website

Open  Product Home  > Select your printer

Open Category Software and Drivers

 

NOTE:

Full Feature Software might have been relocated to

Subcategory Software-Utility

Package name might be  Print and Scan Driver and Accessories

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start... The Journey

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

If you see it, you can skip any suggestion regarding Instant Ink subscription.

 

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

What else?

You can send a fax from the printer.

 

Open  User Guide

Read the Section on "Sending a Fax" starting on Page 54

 

Where to find help, information, software, updates, documentation...

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 3835 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
GRGR
Author
Level 2
23 17 0 0
Message 3 of 4
Flag Post
HP Recommended

The link leads to 404:

The requested URL /pub/softlib/software13/printers/COL96741/HPEasyStart_12_5_22.exe was not found on this server.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,490 26,291 3,183 10,135
Message 4 of 4
Flag Post
HP Recommended

@GRGR 

 

Right.

The package has been updated again.

 

===================================================================

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer.

 

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-save-run the current version of the Easy Start wrapper to install your print software 

OR

No Easy Start? 

 

Look for and Install the Full Feature Software from your printer’s support website

Open  Product Home  > Select your printer

Open Category Software and Drivers

 

NOTE:

Full Feature Software might have been relocated to

Subcategory Software-Utility

Package name might be  Print and Scan Driver and Accessories

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start... The Journey

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

If you see it, you can skip any suggestion regarding Instant Ink subscription.

 

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation