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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

My printer is set up on my wireless network, and I am able to send faxes using the document scanner on the printer with no problem. I cannot find out how to fax a PDF file on my computer, using the printer fax capability. What am I missing?

3 REPLIES 3
HP Recommended

I have a similar problem. I just installed a new HP 9018 all in one printer with a wireless connection.  I try to fax a document from the computer and there is not a printer FAX option in the Print dialogue box.  I can send and receive a fax directly from the printer.  I can print a document from my computer to the printer.  But there is no printer fax option in the print dialogue box to fax a document from my computer..  I uninstalled the printer and the app and reinstalled.  Still no printer fax option in the print dialogue box, only the printer's print option.  Can anyone help with this issue? Thanks!

HP Recommended

I suggest that you try the HP Universal Fax driver. I do not have a complete compatibility list in front of me but it does work with a range of ink and laser products

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi Repairatrooper, I have a new HP Officejet Pro and Windows 10 laptop HP Envy (3 yrs old),  Windows update 2004.  I was having the same issue with no printer fax option in the printer dialogue box.  I tried everything, uninstallilng, reinstalling.  Nothing brought the fax option into the dialogue box.  I wonder why nothing worked?

I downloaded your suggested HP universal fax driver.  It works.  So thank you.  It doesn't seem to offer a fax log, or a contact list you can add fax numbers to and save.  I'll have to explore it more.  At least I can fax a document from my computer now!  Thanks!

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